1. Contact Support
Need help with STASH, have a question regarding link saving, or want to suggest an improvement? Our team responds directly to all user inquiries.
Email Support (support@stashreel.app)
Direct Email: support@stashreel.app
Typical response time: Within 24–48 hours on business days.
2. Frequently Asked Inquiries
- Does STASH download videos or MP3s?
No. STASH streams media in-app directly from platform CDNs and embedded players with lock-screen audio support. It does not export or permanently store raw media files on your device.
- How do I back up my library?
Sign in with your Google account for automatic cross-device cloud synchronization, or export your portable vault archive via Settings → Export Vault (.json).
- How do I delete my data or account?
You can delete your cloud vault immediately in-app via Settings → Delete Account & Cloud Vault, or submit a request on our Account Deletion Page.
3. Legal & Privacy Resources